Question 1

What is PawHaven?

Accepted Answer

PawHaven is an online pet store created for pet parents who want to make everyday life with their furry companions a little more comfortable, fun, and joyful. We carefully select practical, stylish, and useful products for dogs, cats, and other beloved pets.

Question 2

Where do you ship?

Accepted Answer

We currently ship to customers across the United States. Shipping availability may vary depending on the product and destination.

Question 3

How long will my order take to arrive?

Accepted Answer

Delivery times vary depending on the product, shipping location, and destination.Orders typically require 1–3 business days for processing before shipment. Estimated delivery times are provided during checkout and may vary by product.Some products ship from U.S.-based facilities and may arrive faster, while others may be shipped internationally.

Question 4

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive a shipping confirmation with tracking information.You can use your tracking number to follow your package and see the latest delivery updates.

Question 5

When will I receive my tracking number?

Accepted Answer

Tracking information is usually provided after your order has been processed and shipped.Please allow up to 48 hours for tracking information to begin updating after a shipping label is created.

Question 6

Why hasn't my tracking information updated yet?

Accepted Answer

Don't worry! Sometimes tracking information takes a little time to update after your package leaves our fulfillment facility.If your tracking number was recently created, please allow up to 48 hours for the carrier's first scan and tracking updates to appear.If your tracking hasn't updated for several days, please contact our support team and we'll be happy to help.

Question 7

Will my order arrive in one package?

Accepted Answer

If you purchase multiple products, your items may arrive in separate packages.This can happen because products may be fulfilled from different locations or suppliers. Each package will have its own tracking information when applicable.

Question 8

Do you offer free shipping?

Accepted Answer

Shipping options and costs depend on the product and destination. Any available free-shipping offers will be clearly displayed at checkout.

FAQ

Frequently asked questions