Store Policy
Customer Care
At PawHaven, we're committed to providing quality pet products and outstanding customer service. If you have any questions about your order, products, or shipping, our support team is here to help.
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We strive to respond to all inquiries within 24–48 business hours and ensure every customer has a smooth shopping experience.
Shipping & Delivery
We process orders within 1–3 business days. Delivery times vary depending on the destination and product availability, but most orders arrive within 7–15 business days.
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Once your order has been shipped, you'll receive a tracking number via email so you can follow your package every step of the way.
Privacy & Security
Your privacy matters. We use secure technology to protect your personal information and payment details.
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We never sell or share your personal information with third parties except when necessary to process your order or comply with legal obligations.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments